Keep the reference private
Anyone with the complete reference can look up the limited status view. Store it somewhere safe.
get help
Submit a structured essential-service request.
Choose a service area and resource, enter the quantity and urgency, and keep the private tracking reference you receive.
normal user journey
Complete the task in clear steps.
- 1Choose the service area, resource, quantity, urgency, and optional needed-by date.
- 2Confirm that no contact details or private case evidence are included.
- 3Save the private tracking reference shown after a successful submission.
- 4Use that reference to check the request's current status later.
public record boundary
What stays visible.
- The status view shows service area, resource, quantity, urgency, needed-by date, and last update.
- The tracking reference is required; requests are not listed in a public directory.
- Contact details, household identifiers, private notes, and uploaded evidence are not accepted by this form.
service-portal guidance
What to know before you submit.
This first version accepts only structured service information. It does not collect a name, address, phone number, email, case narrative, or document.
Privacy and tracking
Use only the structured fields
If your situation requires personal or medical details, use an authorized private service channel instead of this public form.
What the current status can show
01
Open
The structured request has been saved and is still active.
02
Matched or partially filled
The current record indicates that some or all requested capacity has been associated with the request.
03
Fulfilled or cancelled
The current record indicates that the request is no longer open.
Next best actions
Check the current status
Use the complete private reference to retrieve the latest limited status view.
Track requestSubmit another request
Start a separate request when the service area, resource, or need is different.
Start another requestexamples, not promises
What people should expect.
The example shows only the structured fields this form accepts. It is not a submitted request or a service promise.
Example: 12 prepared meals in a selected service area, marked high urgency.