Accurate
Grounded in public routes and records.
Public service portal
What do you need help with?
Get an answer, then take the right next step. CivicSyn helps residents, providers, and public reviewers find services, start requests or applications, offer capacity, track records, and understand why public decisions happened.
Popular service areas
- Ask
- plain-language answers with next steps
- Find
- nearby help and capacity without exact private pins
- Track
- status, reasons, corrections, and appeals
ask first
Get an answer, then take the right next step.
Residents can ask about requirements, fees, deadlines, request status, public records, capacity offers, and appeals. CivicSyn answers with citations and routes people into the correct workflow.
Actionable
Every answer has a workflow link.
Safe
Private details stay out of public pages.
Ask CivicSyn
Answers link to the correct application, record, or workflow.
ENESFR+80
fallback · needs_review
I can help route this to the right CivicSyn workflow.
I do not have enough public context to answer that precisely. The safest next step is to start a request, search public records, or contact the pilot team.
- Use Get help when someone needs a service or response.
- Use Public records when you want to verify a reason, outcome, or spending record.
- Use Contact when the question needs staff review or private details.
Do not paste private household, medical, legal, or restricted evidence into public questions.
public journeys
Start with the thing you need.
Request help
Tell the local pilot what is needed, where, and how urgent it is.
Offer capacity
Share kitchen, clinic, crew, vehicle, inventory, or funding capacity.
See outcomes
View public summaries of need, service coverage, spend, and decisions.
Check transparency
Read public records, correction paths, appeal routes, and evidence summaries.
Services
Choose a normal starting point.
You do not need to know CivicSyn's internal workflow. Start with the service, record, or capacity you have, and the site routes you to the right next step.
Service
Meals and groceries
Request meal support, find kitchens, or offer food capacity.
Open next step →ServiceRepairs and inspections
Start a repair request, permit question, inspection, or contractor capacity offer.
Open next step →ServicePermits
Find the right permit, see fees and deadlines, and track required tasks.
Open next step →ServiceLicenses
Apply, renew, or verify provider and business licenses tied to public services.
Open next step →ServiceCare visits
Coordinate eldercare, childcare, wellness checks, accessibility needs, and safe handoffs.
Open next step →ServiceMedicine and supplies
Find public-safe supply options, delivery constraints, and shortage signals.
Open next step →ServiceOffer capacity
Share space, staff, vehicles, inventory, funding, or professional services.
Open next step →ServicePublic records
See why actions happened, submit a correction, or file an appeal.
Open next step →Find services
See nearby help, capacity, and public records on one map.
The service broker map shows public-safe zones for needs, providers, routes, permits, licenses, supplies, and resilience sites. It keeps exact private coordinates hidden and mirrors every marker in an accessible list.
Selected zone: Ward 3 food gap
184 public need signals, 12 capacity offers, 3 delivery constraints. Last updated from public snapshots.
Public record
Current public snapshots
Reading public-safe summaries from CivicSyn. Private case details, internal file details, and workspace-only fields stay out of this view.
Food dashboard
loadingLoading snapshot…
Capacity dashboard
loadingLoading snapshot…
A public decision, explained
The system can suggest. People decide. Every decision leaves evidence.
No black box. Residents can see the plain-language reason, the public evidence summary, and the path to correct or appeal the outcome.
public decisiondomain · food securitypublic record · FOOD-0142
reason available
- ✓Draft
- 2Review
- 3Approve / reject
- 4Recorded
title
Reallocate 184 gal dairy expiring in 36h
proposed action
Move 120 gal from West warehouse → Eastside Co-op Kitchen for backpack program; donate 64 gal to senior sites.
rationale
- 01Backpack program is +8% week-over-week and short on protein-equivalent calories.
- 02Eastside Co-op has refrigeration headroom (62%) and a Tue 2pm pickup already scheduled.
- 03Sending to shelters would exceed their cold-storage cap by 40 gal.
who & what is affected
≈ 1,240 students · 12 sites · $0 incremental procurement cost
evidence trail
- source
- USDA stock report · co-op intake log · school survey
- freshness
- updated 14m ago
- confidence
- high — 3 independent sources
public accountability
- District nutrition lead
- Co-op steward
- Public reviewer (rotating)
Corrections and appeals create a public-safe record. No silent action. No private changes without reasons.
For pilots and operatorsExplore how CivicSyn coordinates behind the public portal.Show modelHide model
top tasks
Start with what you came here to do.
CivicSyn follows the VA.gov lesson: top public tasks come first, with clear language and predictable next steps.
I need to...
Ask CivicSynGet a plain answer and jump to the correct request, record, appeal, or capacity flow.Request helpFood, repair, care, medicine, transit, energy, or another local need.Find a permitBuilding, repair, planning, plan review, inspection, document, fee, and deadline flows.Apply or renew a licenseBusiness, contractor, provider, inspection, certificate, document, and renewal flows.Track a requestCheck status, next step, public reason, feedback, and appeal options.Offer capacityShare kitchen, crew, vehicle, inventory, care, vendor, or resilience capacity.See local outcomesUnderstand open needs, matches, delays, completed work, and freshness.
I want to verify...
Find a public recordSearch public-safe decisions, spending, outcomes, and appeal status.File a correction or appealChallenge a decision, missed service, or incomplete public record.Download open dataUse public-safe datasets with freshness and coverage notes.Start a pilotBring the coordination model to a city, co-op, or regional network.
domain ›
Different views for different jobs
Pick what you need to do — see the next step for that work.
Residents, providers, coordinators, and public reviewers need different next steps. CivicSyn keeps one shared public record while tailoring the action.
Food security · what a resident gets
See aggregate need in your neighborhood. Sign up to volunteer a delivery shift, donate, or flag a missed meal.
Public snapshot
One shape, every domain: demand × capacity × inventory × delivery.
Local pilots publish the four public axes that explain how essential services are being matched. Aggregate summaries are public; private case detail stays protected.
Demand
meals / 24hOpen meal needs
- School backpack program1,240+8%
- Senior congregate sites880−2%
- Shelter network612+22%
Capacity
meals available todayKitchen capacity
- Eastside Co-op Kitchen900
- St. Marks Parish420
- Northgate HS cafeteria0closed Tue
Inventory
expiring ≤ 48hCold-chain stock
- Dairy (gal)184
- Produce (lb)2,310
- Protein (lb)640
Delivery
filled / scheduledCourier shifts
- AM bicycle co-op8 / 8
- Midday van fleet3 / 6
- PM walking volunteers12 / 15
local pilot · region summary · freshness clearly markedaggregate public view · private case details stay protected
human-centered government UX
Design principles CivicSyn must honor.
These principles turn public coordination from a dashboard into a service people can actually complete, understand, trust, and challenge when something goes wrong.
Use one design system
Shared colors, typography, spacing, cards, tables, forms, focus states, and status labels make the public site feel credible and predictable.
Organize around top tasks
People should not need to learn internal modules. They should see get help, offer capacity, track a request, see outcomes, and appeal.
Make states visible
Links, buttons, tabs, statuses, loading states, empty states, and visited paths need clear visual changes so people know where they are.
Guide every transaction
Complex workflows become trustworthy when each page says what you need, what happens next, and how to correct or appeal an outcome.
Trust model
Six commitments that bound what this software is allowed to do.
Coordination without these commitments becomes surveillance, monopoly, or a black box. CivicSyn refuses all three.
commitment · 01
Public-safe
Aggregate by default. Private case details stay with the people who own them.
commitment · 02
Human-governed
Recommendations require accountable review. No silent execution.
commitment · 03
Open by design
Open data shape, open rules, open audit. No vendor capture of essentials.
commitment · 04
Local-first
Every local pilot can keep serving people during outages and share only the summaries neighbors need.
commitment · 05
Evidence or it didn't happen
Every decision carries source, freshness, confidence, and rationale.
commitment · 06
Cooperative posture
Co-ops, unions, public agencies, and nonprofits are first-class operators.
One infrastructure · ten essential systems
Start with one. Add more when the evidence trail works.
Each domain uses the same public explanation shape: need, capacity, inventory, delivery, funding, and governance. Click any tile to preview what residents and partners would see.
- domain · 01
Food security
Kitchens, food banks, delivery, public meal procurement.
pilot domain - domain · 02
Housing repair
Habitability requests, contractor capacity, materials, code review.
pilot domain - domain · 03
Childcare
Slots, sliding-scale subsidies, qualified caregivers, sibling-keep rules.
pilot domain - domain · 04
Eldercare
In-home support, meal delivery, transport-to-care, caregiver respite.
pilot domain - domain · 05
Disaster response
Shelters, supply caches, mutual-aid routes, sit-rep in public.
pilot domain - domain · 06
Medicine & supply logistics
Pharmacy stock, vaccine cold-chain, PPE, redistribution between sites.
pilot domain - domain · 07
Public procurement
Open bids, vendor concentration limits, local-retention targets.
pilot domain - domain · 08
Workforce & labor capacity
Open shifts, fair-call rotation, prevailing wage, apprenticeship.
pilot domain - domain · 09
Transit bottlenecks
Crowding, missed connections, paratransit gaps, detour evidence.
pilot domain - domain · 10
Energy resilience
Outage equity, medical-baseline households, community battery dispatch.
pilot domain
Pilot path
One domain. One region. Ninety days. Then federate.
Cities, counties, school districts, public-health authorities, food banks, co-ops, hospitals, mutual-aid networks, and labor councils can run a CivicSyn pilot. The default first domain is food security, because its data shape is the most generous to the others.
- 01
Pick one domain, one region
Food security, eldercare, or housing repair are the most common starting points. One county, two zip codes, or one district is enough.
- 02
Choose the local pilot home
One agency, co-op, or coalition publishes public summaries and coordinates the signed-in workspace for operators.
- 03
Connect existing operators
Kitchens, clinics, contractors, drivers, councils, co-ops — bring whoever is already doing the work. No greenfield.
- 04
Run for 90 days in public
Reasons and outcomes are public from day one. Aggregate dashboards, named reviewers, corrections, and appeals stay visible.
- 05
Expand only after the public record works
Add a domain. Add a region. Connect with neighbors only after the evidence trail can explain each outcome.